Privacy Policy

Emotions Chocolats — www.emotionschocolats.be

Last updated: February 23, 2026

1. Identity of the Data Controller

Responsible for the processing of personal data collected via this website:

Name: Emotions Chocolats

Address: Couthuin, Belgium

Phone: +32 470 62 15 30

Email : info@emotionschocolats.be

Website: www.emotionschocolats.be

2. Data collected

2.1 Data collected during browsing

When you visit our site, we may automatically collect the following data:

•         IP address

•        Browser and operating system type

•        Pages visited and duration of visit

•        Date and time of connection

2.2 Data collected via the contact form

When you contact us via the form, we collect::

•        First and last name

•        Address e-mail

•        Phone number (if provided)

•        The content of your message

2.3 Data collected during an order

If you make a purchase from our online store, we collect:

•        Last name, first name and delivery address

•        Email address and phone number

•        Payment data (securely processed by our payment provider – we do not store bank details)

•        Order history

3. Purposes and legal bases of the processing

Your personal data is processed for the following purposes:

•        Processing and tracking of your orders (legal basis: performance of a contract)

•        Responding to your requests via the contact form (legal basis: legitimate interest / performance of a contract)

•        Improvement of our website and services (legal basis: legitimate interest)

•        Sending commercial communications, if you have consented to this (legal basis: consent)

•        Compliance with our legal and accounting obligations (legal basis: legal obligation)

4. Retention period

We only keep your personal data for as long as necessary for the purposes for which it was collected:

•        Order data: 7 years (Belgian accounting legal obligation)

•        Contact data: 2 years from the last exchange

•       Browsing data (analytical cookies): 13 months maximum

•        Newsletter/marketing data: until unsubscribed or withdrawn consent

5. Recipients of the data

Your personal data may be passed on to the following third parties, only to the extent necessary for the achievement of the purposes described:

•       Logistics and delivery service providers

•        Mollie BV (secure payment provider) — privacy policy: www.mollie.com/privacy

•        Google Analytics (traffic analysis tool) — privacy policy: policies.google.com/privacy

•        Website host

We contractually require our processors to comply with the GDPR regulations and to ensure an adequate level of protection for your data.

6. Data transfer outside the EU

Some of our service providers may be based outside the European Union (e.g. the United States). In this case, we ensure that appropriate safeguards are put in place (European Commission Standard Contractual Clauses, Privacy Shield or equivalent) to ensure an adequate level of protection of your data.

7. Cookies

7.1 What is a cookie ?

A cookie is a small text file that is placed on your device (computer, tablet, smartphone) when you visit our site. In particular, it makes it possible to remember your preferences and analyse your browsing.

7.2 Types of cookies used

•        Essential cookies: necessary for the operation of the site (shopping cart, login session) — no consent required

•        Analytical cookies: we use Google Analytics to analyse the audience of our site (pages visited, session duration, traffic origin). These cookies are only stored after your consent.

•        Marketing cookies: for the display of targeted advertisements – your consent is required

7.3 Cookie management

On your first visit, a banner informs you of the use of cookies and allows you to set your preferences. You can also set your browser to refuse or delete cookies at any time.

8. Your rights

In accordance with the General Data Protection Regulation (GDPR – EU 2016/679), you have the following rights:

•       Right of access: obtain a copy of your data

•        Right to rectification: correction of inaccurate or incomplete data

•       Right to erasure ("right to be forgotten"): request the deletion of your data, subject to legal obligations

•       Right to restriction of processing: restrict the use of your data in certain cases

•        Right to portability: receive your data in a structured and readable format

•        Right to object: to object to the processing of your data for legitimate reasons

•        Right to withdraw your consent at any time, without affecting the lawfulness of the processing carried out prior to such withdrawal

To exercise these rights, contact us at: info@emotionschocolats.be

We are committed to responding to your request within one month.

9. Right to lodge a complaint

If you believe that the processing of your personal data is contrary to the GDPR, you have the right to lodge a complaint with the Belgian Data Protection Authority (DPA):

Data Protection Authority

Rue de la Presse 35 — 1000 Bruxelles

Phone. : +32 2 274 48 00

E-mail : contact@apd-gba.be

Site : www.autoriteprotectiondonnees.be

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our site uses the HTTPS protocol to secure data exchanges.

11. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time, in particular to comply with changes in legislation. The current version is still available on our website at: www.emotionschocolats.be

In the event of a material change, we will notify you by email or via a notification on the Site.

12. Contact

If you have any questions about this Privacy Policy or the processing of your personal data, you can contact us:

Emotions Chocolats

Couthuin, Belgium

Email : info@emotionschocolats.be

Phone. : +32 470 62 15 30